:root{color-scheme:light dark;--bg: #f4f5f7;--card: #ffffff;--text: #1c1c1e;--text2: #333333;--muted: #8a8a8e;--border: #e5e5ea;--critical: #e53935;--critical-bg: #fdecea;--warning: #f59f00;--warning-bg: #fff4e0;--ok: #2e7d32;--ok-bg: #e8f5e9;--staff: #5c6bc0;--staff-bg: #eaecfb;--accent: #2481cc;--neutral: #b0bec5;--unknown: #e0e0e0;--chip-bg: #eef1f4;--chip-text: #555555}@media(prefers-color-scheme:dark){:root{--bg: #161618;--card: #1f1f22;--text: #f2f2f7;--text2: #c7c7cc;--muted: #8e8e93;--border: #2f2f33;--critical: #ff6b62;--critical-bg: #3a1f1e;--warning: #ffb02e;--warning-bg: #3a2e16;--ok: #5bc25f;--ok-bg: #1c3a1f;--staff: #8b95e0;--staff-bg: #25264a;--accent: #4aa3e0;--neutral: #5c5c61;--unknown: #3a3a3d;--chip-bg: #2a2a2e;--chip-text: #b0b0b8}}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,system-ui,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}.app{max-width:640px;margin:0 auto;padding:16px 12px 48px}.app-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.app-header h1{font-size:22px;margin:4px 0 2px}.app-header p{margin:0 0 16px;color:var(--muted);font-size:13px}.logout-btn{flex:none;margin-top:6px;padding:6px 12px;font-size:13px;color:var(--accent);background:var(--card);border:1px solid var(--border);border-radius:8px;cursor:pointer}.logout-btn:hover{background:var(--bg)}.login-wrap{display:flex;align-items:center;justify-content:center;min-height:80vh}.login-card{width:100%;max-width:340px;background:var(--card);border:1px solid var(--border);border-radius:14px;padding:24px 20px;box-shadow:0 4px 20px #0000000d}.login-card h1{font-size:24px;margin:0 0 2px;text-align:center}.login-sub{margin:0 0 20px;text-align:center;color:var(--muted);font-size:13px}.login-field{display:block;margin-bottom:14px}.login-field span{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}.login-field input{width:100%;padding:10px 12px;font-size:15px;border:1px solid var(--border);border-radius:9px;background:var(--bg);color:var(--text)}.login-field input:focus{outline:none;border-color:var(--accent)}.login-error{margin:0 0 12px;padding:8px 10px;font-size:13px;color:var(--critical);background:var(--critical-bg);border-radius:8px}.login-btn{width:100%;padding:11px;font-size:15px;font-weight:600;color:#fff;background:var(--accent);border:none;border-radius:9px;cursor:pointer}.login-btn:disabled{opacity:.55;cursor:not-allowed}.banner{display:flex;align-items:center;gap:10px;background:var(--critical-bg);color:var(--critical);border:1px solid var(--critical);border-radius:12px;padding:12px 14px;margin-bottom:16px;font-weight:600;font-size:14px}.kpi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:16px}.kpi{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:14px 12px;text-align:center}.kpi .value{font-size:26px;font-weight:700;line-height:1}.kpi .label{font-size:12px;color:var(--muted);margin-top:6px}.kpi.crit .value{color:var(--critical)}.kpi.attn .value{color:var(--warning)}.section{margin-bottom:20px}.section h2{font-size:14px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);margin:0 0 8px}.sat-bar{display:flex;height:22px;border-radius:8px;overflow:hidden;border:1px solid var(--border)}.sat-seg{height:100%}.sat-seg.sat{background:var(--ok)}.sat-seg.neu{background:var(--neutral)}.sat-seg.dis{background:var(--critical)}.sat-seg.unk{background:var(--unknown)}.sat-seg.crit{background:var(--critical)}.sat-seg.warn{background:var(--warning)}.sat-seg.okk{background:var(--ok)}.sat-seg.stf{background:var(--unknown)}.sat-legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:6px;flex-wrap:wrap}.sat-legend .dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:4px;vertical-align:middle}.dashboard-toolbar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:16px}.toolbar-date{font-size:13px;color:var(--muted);text-transform:capitalize}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip{background:var(--card);border:1px solid var(--border);border-radius:999px;padding:6px 12px;font-size:13px;color:var(--text);cursor:pointer;transition:border-color .1s ease,background .1s ease}.chip:hover{border-color:var(--accent)}.chip.active{background:var(--accent);border-color:var(--accent);color:#fff}.chip b{margin-left:6px;color:var(--accent)}.chip.active b{color:#fff}.chip-reset{background:transparent;border:1px solid var(--border);border-radius:999px;padding:6px 12px;font-size:13px;color:var(--critical);cursor:pointer}.chip-reset:hover{border-color:var(--critical)}.cards{display:flex;flex-direction:column;gap:10px}.card{background:var(--card);border:1px solid var(--border);border-left:4px solid var(--border);border-radius:12px;padding:12px 14px;cursor:pointer;transition:transform .06s ease}.card:active{transform:scale(.99)}.card.critical{border-left-color:var(--critical)}.card.warning{border-left-color:var(--warning)}.card.ok{border-left-color:var(--ok)}.card.staff{border-left-color:var(--staff)}.card-top{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px}.card-phone{font-weight:600;font-size:14px}.card-time{font-size:12px;color:var(--muted)}.card-brief{font-size:13px;line-height:1.35;color:var(--text2)}.card-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px;align-items:center}.badge{font-size:11px;font-weight:600;padding:3px 8px;border-radius:6px}.badge.critical{background:var(--critical-bg);color:var(--critical)}.badge.warning{background:var(--warning-bg);color:var(--warning)}.badge.ok{background:var(--ok-bg);color:var(--ok)}.badge.staff{background:var(--staff-bg);color:var(--staff)}.badge.attn{background:var(--warning-bg);color:var(--warning)}.badge.cat{background:var(--chip-bg);color:var(--chip-text)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:flex-end;justify-content:center;z-index:100}.modal{background:var(--card);width:100%;max-width:640px;max-height:92vh;overflow-y:auto;border-radius:18px 18px 0 0;padding:18px 16px 32px;animation:slideup .18s ease}@keyframes slideup{0%{transform:translateY(40px);opacity:.6}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.modal-header h3{margin:0 0 4px;font-size:17px}.modal-close{border:none;background:var(--bg);border-radius:8px;width:30px;height:30px;font-size:18px;cursor:pointer;color:var(--muted);flex-shrink:0}.modal-brief{font-size:14px;line-height:1.4;margin:8px 0 14px}.metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px 12px;margin-bottom:14px}.metric{font-size:13px}.metric .m-label{color:var(--muted);display:block;font-size:11px}.metric .m-value{font-weight:600}.modal h4{font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);margin:14px 0 6px}.modal p.body-text{font-size:13px;line-height:1.45;margin:0;white-space:pre-wrap}.collapsible summary{cursor:pointer;font-size:13px;font-weight:600;color:var(--accent);padding:8px 0}.transcript{font-size:13px;line-height:1.5;white-space:pre-wrap;background:var(--bg);border-radius:10px;padding:12px;margin-top:4px}.tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.tag{font-size:11px;background:var(--chip-bg);color:var(--chip-text);border-radius:6px;padding:3px 8px}.state{text-align:center;color:var(--muted);padding:40px 0;font-size:14px}.state.error{color:var(--critical)}.audio-block{margin:14px 0;padding:12px;background:var(--bg);border:1px solid var(--border);border-radius:10px}.audio-block audio{display:block}.audio-download{display:inline-block;margin-top:8px;font-size:13px;color:var(--staff);text-decoration:none}.audio-download:hover{text-decoration:underline}.tabs{display:flex;gap:4px;margin:4px 0 16px;border-bottom:1px solid var(--border)}.tab{padding:8px 16px;border:none;background:none;cursor:pointer;font-size:15px;color:var(--muted);border-bottom:2px solid transparent}.tab.active{color:var(--text);border-bottom-color:var(--staff);font-weight:600}.btn{padding:8px 16px;border:none;border-radius:8px;cursor:pointer;background:var(--staff);color:#fff;font-size:14px}.btn:disabled{opacity:.5;cursor:default}.btn-sm{padding:5px 10px;border:1px solid var(--border);border-radius:7px;background:var(--card);color:var(--text);cursor:pointer;font-size:13px}.btn-sm.danger{color:var(--critical);border-color:var(--critical-bg)}.cfg-list{display:flex;flex-direction:column;gap:8px}.cfg-row{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--card);border:1px solid var(--border);border-radius:10px}.cfg-main{flex:1;display:flex;flex-direction:column}.cfg-sub{font-size:12px;color:var(--muted)}.cfg-toggle{display:flex;align-items:center;gap:4px;font-size:12px;color:var(--muted)}.cfg-add{display:flex;gap:8px;margin-top:12px;flex-wrap:wrap}.cfg-add input{flex:1;min-width:160px;padding:8px 10px;border:1px solid var(--border);border-radius:8px}.rule-card{background:var(--card);border:1px solid var(--border);border-radius:12px;padding:14px;margin-bottom:12px}.rule-card.disabled{opacity:.6}.rule-head{display:flex;gap:10px;align-items:center;margin-bottom:10px}.rule-name{flex:1;font-size:15px;font-weight:600;padding:7px 10px;border:1px solid var(--border);border-radius:8px}.rule-row{display:flex;gap:14px;flex-wrap:wrap;margin-bottom:10px}.rule-row label,.rule-field label{display:flex;flex-direction:column;gap:4px;font-size:12px;color:var(--muted)}.rule-row select,.rule-row input{padding:6px 8px;border:1px solid var(--border);border-radius:7px;font-size:14px}.rule-field{margin-bottom:10px}.rule-field>label{margin-bottom:4px}.rule-cond{width:100%;font-family:ui-monospace,monospace;font-size:13px;padding:8px;border:1px solid var(--border);border-radius:8px;resize:vertical}.rule-actions{display:flex;gap:8px;margin-top:6px}.chip-toggle{padding:5px 12px;border:1px solid var(--border);border-radius:16px;background:var(--card);cursor:pointer;font-size:13px;color:var(--muted)}.chip-toggle.on{background:var(--staff-bg);color:var(--staff);border-color:var(--staff);font-weight:600}.toast{position:fixed;bottom:20px;left:50%;transform:translate(-50%);padding:10px 18px;border-radius:10px;color:#fff;font-size:14px;z-index:100;box-shadow:0 4px 12px #0003}.toast.ok{background:var(--ok)}.toast.err{background:var(--critical)}.invite-form .invite-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:12px;margin-bottom:12px}@media(max-width:640px){.invite-form .invite-grid{grid-template-columns:1fr}}.users-table{display:flex;flex-direction:column;gap:1px}.users-row{display:grid;grid-template-columns:1.4fr 1.2fr .8fr 1.6fr;gap:10px;align-items:center;padding:10px 8px;border-bottom:1px solid var(--border);font-size:14px}.users-head{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.04em}.users-login{display:flex;align-items:center;gap:6px;font-weight:500}.users-you{font-size:11px;padding:1px 6px;border-radius:6px;background:var(--chip-bg);color:var(--chip-text);font-weight:400}.users-actions{display:flex;flex-wrap:wrap;gap:6px}.users-row select{padding:5px 8px;border:1px solid var(--border);border-radius:7px;background:var(--card);color:var(--text)}.pw-reset{display:inline-flex;gap:4px;align-items:center}.pw-reset input{padding:4px 8px;border:1px solid var(--border);border-radius:7px;background:var(--card);color:var(--text);width:130px}.audit-filter{display:flex;gap:8px;margin-bottom:12px}.audit-filter input{flex:1;padding:7px 10px;border:1px solid var(--border);border-radius:8px;background:var(--card);color:var(--text)}.audit-table{display:flex;flex-direction:column}.audit-row{display:grid;grid-template-columns:.9fr 1fr 1.2fr 2fr .5fr;gap:10px;align-items:center;padding:8px;border-bottom:1px solid var(--border);font-size:13px}.audit-head{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.04em}.audit-time{color:var(--muted);white-space:nowrap}.audit-who{font-weight:500}.audit-action{font-family:ui-monospace,monospace;font-size:12px}.audit-res code{font-size:11px;color:var(--muted);word-break:break-all}@media(max-width:640px){.users-row,.audit-row{grid-template-columns:1fr 1fr}.audit-res{grid-column:1 / -1}}.badge.active{background:var(--staff-bg);color:var(--staff)}.var-bar{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.var-chip{padding:4px 10px;border:1px solid var(--border);border-radius:14px;background:var(--bg);color:var(--accent);cursor:pointer;font-size:12px}.var-chip:hover{border-color:var(--accent)}.tpl-prompt{width:100%;min-height:180px}.tpl-field{border:1px solid var(--border);border-radius:10px;padding:12px;margin-bottom:10px;background:var(--bg)}.tpl-field-head{display:flex;align-items:center;gap:8px;margin-bottom:10px}.tpl-field-idx{flex:none;width:22px;height:22px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;background:var(--chip-bg);color:var(--chip-text);font-size:12px;font-weight:600}.tpl-field-tools{display:flex;gap:4px}.tpl-field-tools .btn-sm{padding:4px 8px}.tpl-wide{width:100%;padding:7px 10px;border:1px solid var(--border);border-radius:8px;font-size:14px}.tpl-field .rule-row input:not(.rule-name):not(.tpl-wide),.tpl-field .rule-row select{min-width:120px}