:root{--bg: #f4f5f7;--card: #ffffff;--text: #1c1c1e;--muted: #8a8a8e;--border: #e5e5ea;--critical: #e53935;--critical-bg: #fdecea;--warning: #f59f00;--warning-bg: #fff4e0;--ok: #2e7d32;--ok-bg: #e8f5e9;--staff: #5c6bc0;--staff-bg: #eaecfb;--accent: #2481cc}*{box-sizing:border-box}body{margin:0;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,system-ui,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}.app{max-width:640px;margin:0 auto;padding:16px 12px 48px}.app-header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.app-header h1{font-size:22px;margin:4px 0 2px}.app-header p{margin:0 0 16px;color:var(--muted);font-size:13px}.logout-btn{flex:none;margin-top:6px;padding:6px 12px;font-size:13px;color:var(--accent);background:var(--card);border:1px solid var(--border);border-radius:8px;cursor:pointer}.logout-btn:hover{background:var(--bg)}.login-wrap{display:flex;align-items:center;justify-content:center;min-height:80vh}.login-card{width:100%;max-width:340px;background:var(--card);border:1px solid var(--border);border-radius:14px;padding:24px 20px;box-shadow:0 4px 20px #0000000d}.login-card h1{font-size:24px;margin:0 0 2px;text-align:center}.login-sub{margin:0 0 20px;text-align:center;color:var(--muted);font-size:13px}.login-field{display:block;margin-bottom:14px}.login-field span{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}.login-field input{width:100%;padding:10px 12px;font-size:15px;border:1px solid var(--border);border-radius:9px;background:var(--bg);color:var(--text)}.login-field input:focus{outline:none;border-color:var(--accent)}.login-error{margin:0 0 12px;padding:8px 10px;font-size:13px;color:var(--critical);background:var(--critical-bg);border-radius:8px}.login-btn{width:100%;padding:11px;font-size:15px;font-weight:600;color:#fff;background:var(--accent);border:none;border-radius:9px;cursor:pointer}.login-btn:disabled{opacity:.55;cursor:not-allowed}.banner{display:flex;align-items:center;gap:10px;background:var(--critical-bg);color:var(--critical);border:1px solid var(--critical);border-radius:12px;padding:12px 14px;margin-bottom:16px;font-weight:600;font-size:14px}.kpi-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:16px}.kpi{background:var(--card);border:1px solid var(--border);border-radius:14px;padding:14px 12px;text-align:center}.kpi .value{font-size:26px;font-weight:700;line-height:1}.kpi .label{font-size:12px;color:var(--muted);margin-top:6px}.kpi.crit .value{color:var(--critical)}.kpi.attn .value{color:var(--warning)}.section{margin-bottom:20px}.section h2{font-size:14px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);margin:0 0 8px}.sat-bar{display:flex;height:22px;border-radius:8px;overflow:hidden;border:1px solid var(--border)}.sat-seg{height:100%}.sat-seg.sat{background:var(--ok)}.sat-seg.neu{background:#b0bec5}.sat-seg.dis{background:var(--critical)}.sat-seg.unk{background:#e0e0e0}.sat-legend{display:flex;gap:14px;font-size:12px;color:var(--muted);margin-top:6px;flex-wrap:wrap}.sat-legend .dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:4px;vertical-align:middle}.chips{display:flex;flex-wrap:wrap;gap:8px}.chip{background:var(--card);border:1px solid var(--border);border-radius:999px;padding:6px 12px;font-size:13px}.chip b{margin-left:6px;color:var(--accent)}.cards{display:flex;flex-direction:column;gap:10px}.card{background:var(--card);border:1px solid var(--border);border-left:4px solid var(--border);border-radius:12px;padding:12px 14px;cursor:pointer;transition:transform .06s ease}.card:active{transform:scale(.99)}.card.critical{border-left-color:var(--critical)}.card.warning{border-left-color:var(--warning)}.card.ok{border-left-color:var(--ok)}.card.staff{border-left-color:var(--staff)}.card-top{display:flex;justify-content:space-between;align-items:center;gap:8px;margin-bottom:6px}.card-phone{font-weight:600;font-size:14px}.card-time{font-size:12px;color:var(--muted)}.card-brief{font-size:13px;line-height:1.35;color:#333}.card-meta{display:flex;gap:8px;flex-wrap:wrap;margin-top:8px;align-items:center}.badge{font-size:11px;font-weight:600;padding:3px 8px;border-radius:6px}.badge.critical{background:var(--critical-bg);color:var(--critical)}.badge.warning{background:var(--warning-bg);color:var(--warning)}.badge.ok{background:var(--ok-bg);color:var(--ok)}.badge.staff{background:var(--staff-bg);color:var(--staff)}.badge.attn{background:var(--warning-bg);color:var(--warning)}.badge.cat{background:#eef1f4;color:#555}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:flex-end;justify-content:center;z-index:100}.modal{background:var(--card);width:100%;max-width:640px;max-height:92vh;overflow-y:auto;border-radius:18px 18px 0 0;padding:18px 16px 32px;animation:slideup .18s ease}@keyframes slideup{0%{transform:translateY(40px);opacity:.6}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;justify-content:space-between;align-items:flex-start;gap:12px}.modal-header h3{margin:0 0 4px;font-size:17px}.modal-close{border:none;background:var(--bg);border-radius:8px;width:30px;height:30px;font-size:18px;cursor:pointer;color:var(--muted);flex-shrink:0}.modal-brief{font-size:14px;line-height:1.4;margin:8px 0 14px}.metrics{display:grid;grid-template-columns:1fr 1fr;gap:8px 12px;margin-bottom:14px}.metric{font-size:13px}.metric .m-label{color:var(--muted);display:block;font-size:11px}.metric .m-value{font-weight:600}.modal h4{font-size:12px;text-transform:uppercase;letter-spacing:.4px;color:var(--muted);margin:14px 0 6px}.modal p.body-text{font-size:13px;line-height:1.45;margin:0;white-space:pre-wrap}.collapsible summary{cursor:pointer;font-size:13px;font-weight:600;color:var(--accent);padding:8px 0}.transcript{font-size:13px;line-height:1.5;white-space:pre-wrap;background:var(--bg);border-radius:10px;padding:12px;margin-top:4px}.tags{display:flex;flex-wrap:wrap;gap:6px;margin-top:4px}.tag{font-size:11px;background:#eef1f4;color:#555;border-radius:6px;padding:3px 8px}.state{text-align:center;color:var(--muted);padding:40px 0;font-size:14px}.state.error{color:var(--critical)}